Overview
Consumers are entitled to safe goods, honest marketing, and effective redressal. The Consumer Protection Act establishes commissions, e-filing, product liability concepts, and unfair trade practice remedies.
Who does this apply to?
This resource is for anyone in India who wants to understand their legal position before speaking with police, employers, landlords, or courts — not a substitute for case-specific advice.
Who is a consumer
Persons buying goods or hiring services for consideration, excluding commercial resale. Online buyers and service recipients generally qualify.
Defects and deficiencies
Manufacturing defects, misrepresentation, deficient after-sales service, and false advertisements may trigger liability and compensation.
E-commerce accountability
Marketplaces and sellers can be joined in complaints. Document orders, return attempts, and chat support failures.
Product liability
Manufacturers and sellers may be liable for harm from defective products subject to statutory defences.
Relief available
Refunds, replacements, repair, compensation, and punitive directions including discontinuation of unfair practices.